In case the product you receive is in damaged condition or is not working (Dead on Arrival), you have to contact us via email or phone call within 24 hours, to register your complaint. After receiving your complaint, you will be issued an RMA (Return Merchandize Authorization) Number with a shipping label which you would have to post on to the package. Our logistics partner will collect the damaged product along with all inbox accessories and a brand new product will be shipped back to you. In case our logistics partner doesn’t have pick-up services in your area, you may have to ship the package back to us after getting our approval. Please make sure that the product with its accessories and retail packaging has been properly packed to avoid any further damages during transit.
In case you have to ship the Damaged/DOA product by your own, we will reimburse you at the rate of INR 39.00 per 0.50 KG of the shipment weight, to the maximum value of INR 450.00.
Customer may also return the product under our Buyer’s Remorse protection. Customer should contact us via email or phone all within 24 hours, to receive a Return Mwechandise Authorization number which you would have to post on to the package. A 20% restocking fee will apply however. The product MUST be returned in its original packaging, and the customer must pay for the return shipping. We have the right to deny a product, if it is not in its original packaging and/or is not in resellable condition.
The restocking fee is used towards checking the product if it is in resellable condition.